IT Analyst

In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

IT Analyst responsibilities include designing, analyzing, and implementing IT systems. This in-cludes gathering data to inform business decisions and working as part of the technical team to develop solutions. To be successful in this role, you should be comfortable with change, and comfortable with analyzing data. This is a full-time position reporting to the IT Manager.

General Position Description

• Using data from many sources to find new insights and to help inform business decisions
• Communicate with stakeholders to understand their requirements
• Develop and analyze functional specifications
• Coordinate developers to build and implement technology solutions
• Gather feedback from end users about system performance
• Plan and oversee projects as needed (e.g. upgrades, hardware/software installations)
• Provide advice and technical training
• Keep abreast of technology trends and developments
• Work as part of the tech team to answer helpdesk tickets
• Help to identify areas of opportunity in our infrastructure and data governance, and work to create solutions

Education, Skills and Experience Requirements

• Excellent communication skills and positive attitude
• Analytical mindset
• Problem-solving aptitude
• Work experience as an IT Analyst or similar role
• Familiarity with popular digital tools is a plus (Google Analytics, WordPress)
• Good knowledge of MS Excel and Word
• BSc/BA in MIS, Computer Science or a relevant field

Technologies we use

• Microsoft Dynamics CRM
• Windows 7 and Windows 10
• Microsoft Exchange and Office 365
• Active Directory including Group Policy
• Basic networking fundamentals Routers, switches, firewalls, Wi-Fi access points, DNS, DHCP

• Mautic, WordPress, Git, FileZilla
• Microsoft Server 2008, 2012, 2016, 2019
• VMware vSphere
• Symantec PGP encryption, Zix, BitDefender

  • Accepted file types: pdf, doc, docx.